Legal
Privacy Policy
Last updated: May 2026
1. Who we are
Samurai Solutions is a UK-based automation agency. We are the data controller for personal information collected through this website and in the course of providing our services. You can contact us at hello@samuraisolutions.co.uk.
2. What data we collect
We may collect the following personal data:
- Name and email address when you contact us or book a call
- Business name and role when you enquire about our services
- Communications you send to us by email or via contact forms
- Usage data collected automatically when you visit our website (see Cookies)
3. How we use your data
We use your data to:
- Respond to enquiries and provide our services
- Schedule and manage discovery calls
- Send service-related communications (invoices, updates, onboarding)
- Improve our website and understand how visitors use it
We do not sell your personal data to third parties or use it for unsolicited marketing without your consent.
4. Legal basis (UK GDPR)
We process your data on the following legal bases:
- Contract: processing necessary to provide the services you've engaged us for
- Legitimate interests: responding to enquiries and improving our services
- Consent: where you have explicitly opted in to communications
5. Third-party tools
We use a small number of trusted third-party tools to operate our business, including Calendly (scheduling), email service providers, and website hosting via Vercel. These providers process data on our behalf and are bound by their own privacy commitments. We do not share your data with third parties for their own marketing purposes.
6. Data retention
We retain your personal data for as long as necessary to provide our services and meet our legal obligations. Enquiry data from contacts who do not become clients is typically deleted within 12 months. Client data is retained for a minimum of 6 years after the end of the relationship for accounting and legal purposes, then securely deleted.
7. Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Object to or restrict our processing of your data
- Request a portable copy of your data
- Withdraw consent at any time (where consent is the basis for processing)
To exercise any of these rights, contact us at hello@samuraisolutions.co.uk. We will respond within 30 days.
8. Cookies
Our website may use essential cookies required for the site to function, and analytics cookies to understand site usage. We do not use advertising or tracking cookies. You can control cookies through your browser settings.
9. Complaints
If you have concerns about how we handle your data, please contact us first and we will do our best to resolve it. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
10. Changes to this policy
We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website or services after changes constitutes acceptance of the updated policy.